Privacy Policy

Last updated: 17 August 2026

Montessori Care respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Montessori Care collects, holds, uses and discloses personal information when you visit or interact with the Montessori Care Wellness Retreat website at https://wellness.montessoricare.com.au, make an enquiry, contact us or otherwise engage with our wellness retreat services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Who we are

In this Privacy Policy, “Montessori Care”, “we”, “us” or “our” refers to Montessori Care and the relevant Montessori Care entity responsible for the collection and handling of your personal information.

Montessori Care provides personalised care, wellness and support services. The Wellness Retreat website provides information about our private wellness retreat and allows prospective guests and other interested individuals to make confidential enquiries.

2. What personal information we collect

The type of personal information we collect depends on how you interact with us.

This may include:

• your name
• contact details such as your email address and telephone number
• information provided through an enquiry or booking form
• your preferred contact method
• information about your enquiry, requested services or intended stay
• information you voluntarily provide about your circumstances, preferences or support requirements
• correspondence and communications between you and Montessori Care
• information necessary to arrange or manage a booking or service
• website and technical information such as your IP address, browser type, device information and website activity
• information collected through cookies, analytics tools and similar technologies.

Where necessary and permitted by law, we may also collect sensitive information, including health information, if you voluntarily provide it to us or where it is reasonably necessary for us to assess, arrange or provide an appropriate service.

We only seek to collect information that is reasonably necessary for our functions and activities.

3. How we collect personal information

We may collect personal information directly from you when you:

• submit an enquiry through our website
• contact us by telephone, email or other communication channels
• make or enquire about a booking
• communicate with our team
• request information about our services
• engage our services
• otherwise voluntarily provide information to us.

We may also collect information automatically when you use our website, including through cookies, analytics services and other website technologies.

In some circumstances, we may collect personal information from a third party where you have authorised them to provide it to us, where it is necessary to provide a requested service or where permitted or required by law.

4. How we use personal information

We may collect, hold, use and disclose your personal information for purposes including:

• responding to your enquiries
• communicating with you about our services
• assessing your enquiry and determining whether our services are suitable for your needs
• arranging and managing bookings
• providing requested wellness, accommodation, support or related services
• communicating with you before, during and after your stay
• coordinating services with relevant providers where necessary and authorised
• maintaining records of enquiries, bookings and services
• processing payments and managing accounts
• improving our services and website
• managing our business operations
• complying with legal and regulatory obligations
• managing risks, incidents or complaints
• protecting the safety and wellbeing of our guests, staff and other people
• sending marketing communications where permitted by law and where you have consented or where another lawful basis applies.

We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

5. Sensitive information

Some information you provide to us may be considered sensitive information under Australian privacy law.

This may include health information or other information about your circumstances that is relevant to the services you are seeking.

We will only collect sensitive information where permitted by law and where it is reasonably necessary for our functions or activities.

Where required, we will seek your consent before collecting or using sensitive information.

You should only provide sensitive information through our website or other communication channels where it is necessary for your enquiry or requested service.

6. How we disclose personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, information may be disclosed to:

• Montessori Care employees and authorised representatives
• service providers and contractors who assist us in operating our business
• accommodation, wellness or other service providers involved in delivering a requested service
• technology, website hosting, cloud storage and software providers
• payment processors and financial service providers
• professional advisers such as accountants, lawyers and consultants
• government agencies, regulators or other bodies where required or authorised by law
• emergency services or other relevant parties where necessary to protect someone’s health, safety or welfare
• other parties where you have provided your consent.

We take reasonable steps to ensure that third parties who handle personal information on our behalf manage that information appropriately.

7. Overseas disclosure

Some of our service providers may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy obligations.

The countries in which overseas recipients may be located can vary depending on the technology and service providers we use.

Where required by the Privacy Act, we will take appropriate steps before disclosing personal information to an overseas recipient.

8. Website analytics and cookies

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the website and to improve its functionality and performance.

These technologies may collect information such as:

• your IP address
• browser and device information
• pages visited
• approximate location
• time spent on the website
• referring websites
• interactions with website content.

This information may be collected by Montessori Care or by third-party analytics and technology providers acting on our behalf.

You can generally adjust your browser settings to refuse or restrict cookies. However, doing so may affect some website functionality.

9. Direct marketing

We may occasionally use your personal information to provide information about Montessori Care services, programs, events or other offerings that may be relevant to you.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect communications that are necessary for an existing enquiry, booking, service or other legitimate business purpose.

10. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

• access controls
• secure systems and platforms
• password protection
• staff confidentiality requirements
• appropriate administrative procedures
• secure storage arrangements
• monitoring and review of our information handling practices.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to us online.

11. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, comply with legal or regulatory obligations, resolve disputes and protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.

12. Accessing your personal information

You may request access to personal information that we hold about you.

To make an access request, please contact us using the details provided below.

We will generally respond to your request within a reasonable period and may need to verify your identity before providing access.

In some circumstances, we may refuse access where permitted or required by law. If this occurs, we will explain the reason where we are permitted to do so.

13. Correcting your personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

Please contact us using the details below and explain what information you believe needs to be corrected.

We will take reasonable steps to correct information where appropriate.

14. Privacy complaints

If you believe that Montessori Care has mishandled your personal information or has not complied with applicable privacy obligations, you may lodge a privacy complaint with us.

Please provide as much detail as possible about your concern so that we can investigate it appropriately.

We will acknowledge and investigate privacy complaints and aim to resolve them fairly and within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Third-party websites

Our website may contain links to websites or services operated by third parties.

Those websites have their own privacy practices and policies. Montessori Care is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or privacy obligations.

When we make changes, we will publish the updated Privacy Policy on this website and update the “Last updated” date at the beginning of the policy.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have a question about this Privacy Policy, would like to access or correct your personal information or wish to make a privacy complaint, please contact us.

Montessori Care

Phone: 1300 918 000
Email: wellness@montessoricare.com.au
Website: https://wellness.montessoricare.com.au

For confidential enquiries regarding the Wellness Retreat, please contact us using the details above.